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NI Water urges extra vigilance after bogus caller incident

NI Water is calling on customers across Northern Ireland to be extra vigilant and beware of bogus callers, following a recent incident.

In past instances, criminals have visited the homes of older people and posed as NI Water staff in order to gain access to their properties.

Recently, there has also been an incident in Co Down when someone tried to gain access to non-domestic premises but fled when challenged to produce ID.

If a caller comes to your door claiming to be from NI Water, always ask to see their ID. This should have a photograph of the person carrying it and include details such as their name, a unique serial number and our logo. Also attach your door chain, if you have one.  If not, ask the caller to hold the ID up to a window or put it through your letterbox so you can read it properly without opening your door. If you have any doubts, call NI Water’s customer helpline on 08457 440 088.

Liam Mulholland, Head of Customer Services NI Water, gave this advice: “It is unusual that someone claiming to be from NI Water will call to your door.  If, however, this does happen, simply call our customer helpline on 08457 440 088 to confirm with staff whether the person is in fact genuine. When you are phoning to clarify the ID, our Customer Service staff will check the name, serial number and date of issue

“Don’t be afraid to check the ID.  Genuine callers won’t mind waiting while you do.  NEVER allow anyone access to your home unless you are sure of who they are.”

The same message applies to telephone calls from people claiming to be from NI Water and asking for bank details.  Do not give this information out over the phone. Simply hang up and report the call to the police or NI Water customer service helpline.

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